Policy and terms

Important information for customers

Shipping policy

1. Scope of delivery

  • Inner CITY areas.CITY: delivery by refrigerated vehicles for professional use.
  • The other cities/provinces: send goods by shipping units cold or courier (VNPost, Fast Delivery, Viettel Post, etc).
  • Some outlying areas or islands may incur additional charges or delivery time lasts more than usual.

2. Delivery time

  • Ho chi minh CITY CITY: Delivery within 24 hours after order confirmation (for orders placed before 15h).
  • Suburban and the state / province: Delivery time between 2 – 5 working days, depending on shipping address and shipping method selected.
  • The case of bad weather, breakdown of transport, or increased demand (new year, festival...), the delivery time may vary, MIQUAFOODS will actively inform customers.

3. Free shipping

  • Free delivery for orders from 500,000 vnd.
  • Menu below 500,000: the collection of 30,000 – 50,000 depending on the region.
  • Shipping costs will be calculated according to the tariff of delivery unit cold and be informed before the confirmation menu.

Return policy

1. Return conditions

  • Product intact packaging, unopened or unused, except in cases of defective products or damage due to shipping.
  • Damaged product, not of the right quality or incorrect orders must be notified within 24 hours from when you received the goods.
  • The client provides full invoice, receipt or order information for convenient handling.

2. Process return

Customer contact hotline / email / contact form on the website to the notice of the request for return.

Our team of CUSTOMER service of MIQUAFOODS will confirm the information and instructions procedure for returns.

After receive and check the product, MIQUAFOODS will perform:

  • Change the new products of the same type, or
  • Refundable according to order value (if no replacement).

3. Note

  • MIQUAFOODS not accept the return for the product has expired use by customer improper storage instructions.
  • Shipping cost in the case of changes, products error or damage will be MIQUAFOODS responsible.

Terms of use

1. Right to use

  • The user is entitled to access, search information, and use of the content on this website for personal, non-commercial use.
  • Any copy, reuse content, images, logos or materials on the website for commercial purposes must obtain the written consent of MIQUAFOODS.

2. The responsibility of the user

  • Provide accurate information when you register, order or contact MIQUAFOODS.
  • Do not use the website with the purpose to violate the law, deceptive, or spread harmful content.
  • Responsible for security account information if available.

3. Security and privacy

  • MIQUAFOODS committed to protecting the personal information of customers according to the Privacy policy.
  • User information will only be used to provide services, customer support and improve your experience on the website.

FAQ

Products frozen shrimp of MIQUAFOODS safe?

All products frozen shrimp are under strict control from raw materials to processing and packaging, to ensure fresh, delicious, no harmful preservatives and achieve the certification in food safety.

  • Keep the product in the freezer from -18°C or lower.
  • Not thawed and frozen several times to avoid loss of quality.
  • Used in the time specified on the packaging to ensure freshness.

Yes. MIQUAFOODS apply return policy within 24 hours with the product damaged, the error due to shipping or improper orders. See details in return policy

Yes. You can order through the website or the channel contact online, we will delivery as required.

At present, we have supplied products to some international markets. Please contact the hotline or email to know the area and conditions specific delivery.

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